Refund Policy

Cancellation and Refund Policy

At Motormela.in, we strive to offer the best services to ensure our customers have a seamless experience. However, we understand that circumstances may arise where cancellations or refunds may be necessary. Please review our cancellation and refund policy below:

Cancellation Policy

  1. Listing Services:

    • Users may cancel their listing within 24 hours of purchase for a full refund, provided the listing has not yet been activated.
    • After 24 hours or once the listing is activated, no cancellation will be allowed, and the purchase will be considered final.

  2. Advertisement Services:

    • Advertisements can be canceled before they go live on the platform. After an advertisement is published, cancellations are not permitted.

Refund Policy

  1. Eligibility:

    • Refunds are applicable only for services that have been canceled within the allowable cancellation window, as outlined above.
    • Refunds are not applicable for services that have been fully rendered or once a listing or advertisement is live on the platform.

  2. Processing:

    • Refund requests will be processed within 7-10 business days after the cancellation is confirmed and approved by our team.
    • Refunds will be credited back to the original payment method used during the purchase.

  3. Exceptions:

    • No refunds will be issued for any user error, including but not limited to incorrect listing details or failure to use purchased services.
    • Motormela.in reserves the right to refuse a refund if there is evidence of misuse of the service or violation of the platform’s terms and conditions.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team at info@motormela.in or call us at +91 9363735599. Please include your order number, date of purchase, and the reason for the cancellation or refund request.

Changes to This Policy

Motormela.in reserves the right to modify this cancellation and refund policy at any time. Any changes will be communicated via our website, and it is the user’s responsibility to review the policy regularly.